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Report about eGovernment: "Digital by Default or by Detour?"
May 28, 2013 Teresa J2
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Report about eGovernment: "Digital by Default or by Detour?"
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CapGemini has launched a report on "eGov: Digital by Default or by Detour?", where it analyses why there is still a large number of citizens that do not use eGovernment services.

They highlight 3 key findings:
- The shift in eGovernment thinking towards designing services around user needs is not yet fully embraced in Europe
- Governments are not fully reaping the possible benefits of eGovernment
- Transformation is needed to realize a new generation of eGovernment services

More Info:
eGov: Digital by Default or by Detour? | Capgemini Worldwide
Infographic: Public Services Online Does Europe Meet its Citizens’ Expectations | Capgemini Worldwide

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